Purpose and Background of the Research
We all have times when we are late.
As for late arrival, past studies have found the following:
- Being late can lead to poor interpersonal relationships and poor workperformance.
- What excuse you give for being late will affect how others will reactto your tardiness.
This study further developed the research on tardiness with thefollowing objectives
- Further clarify the most effective response to reduce the negativereactions of those you make wait when you are late.
Past research has not shown how people you make wait for react whenyou don't admit to being late.
So, the following patterns of response to late arrivals were comparedin an experiment.
- Provide an excuse
- Provide an apology
- Not acknowledge arriving late
- Identify how factors other than the behavior of the tardy personaffect their tardiness.
This study looked at how the following factors affect tardiness.
- Whether or not members who have been waiting will complain about thelate arrival.
- Number of tardiness.
|Type of Research||Observational study|
|Experimental Participant||558 business people|
|Outline of the experiment|
- Work performance expectations are rated higher with excuses comparedto not making excuses.
- You are more likely to get support from your colleagues if you make anexcuse than if you didn't make an excuse.
- You're most likely to get support from your co-workers if you makeboth an excuse and an apology.
- When colleagues do not complain about tardiness, work performanceexpectations are rated higher than when colleagues complain.
- Even if you're a tardy addict, your work performance expectations willbe more highly valued if you make excuses for being late.
When you're late, the best way to handle it is to provide both anapology and an excuse.
This makes it easier for you to keep your work performanceexpectations higher and still get support from others.
An excuse is a self-serving explanation for one's actions with thegoal of reducing the perception of personal responsibility forevents.
And excuses work by transferring the cause of the behavior to anexternal cause over which you have no control.
When you can make excuses work in this way, past research has shownthat there are other benefits including the following.
- Improve levels of personal self-esteem
- Reduce anxiety
- Reduce depression and negative emotions
|Reference Paper||Joseph et al., 2019|
|Affiliations||University of Nebraska|
|Journal||Business and Psychology|